Eqora 고객 지원

자주 발생하는 문제를 단계별로 해결하세요.

사진, AI 처리, 생성된 결과, 앱 내 구입과 계정에 관한 정보를 확인하세요.

휴대전화에서 Eqora를 사용하는 여성

AI 미리보기가 만들어지지 않을 때

사진, 인터넷 연결, AI 처리 동의 누락, 일시적인 서비스 장애 또는 구입 상태가 원인일 수 있습니다. 각 항목을 하나씩 확인하세요.

Wi-Fi와 모바일 데이터를 전환하고 앱을 다시 시작한 뒤 AI 동의를 확인하세요. 짧은 시간에 요청을 많이 보냈다면 잠시 기다렸다가 다시 시도하세요.

  • 다른 선명한 사진 사용
  • 인터넷 연결 확인
  • AI 처리 동의 확인
  • 앱 업데이트

사진 및 개인정보 보호 설정

사진을 선택할 수 없다면 기기 설정에서 Eqora의 사진 보관함 접근 권한을 확인하세요. 선택한 사진만 허용했다면 필요한 사진을 허용 범위에 추가하세요.

동의를 철회하면 새로운 AI 요청에서 사진을 전송할 수 없습니다. 자세한 내용은 개인정보 처리방침에서 확인하세요.

구입 및 구독

App Store 구입은 Apple에서 처리합니다. 결제, 환불과 구독은 Apple ID의 구입 내역 및 구독 설정에서 확인할 수 있습니다.

유료 기능이 보이지 않으면 같은 Apple ID로 로그인했는지 확인하고 앱에서 구입 항목 복원을 사용하세요.

고객 지원에 문의하기 전에 준비할 정보

문제 설명, 문제가 발생한 화면, 기기 모델, iOS 버전, 앱 버전과 이미 시도한 단계를 준비하세요.

비밀번호, 결제 카드 정보 또는 Apple ID 로그인 정보는 보내지 마세요.

기능별 도움말

사용 중인 기능에 맞는 답변을 확인하세요.

생성 결과, 저장, 기기, 사용 조건과 결과를 올바르게 해석하는 방법에 관한 질문을 모았습니다.

Scan & solve

Scan & solve

Yes. Scan & Solve lets you photograph a math problem and receive a step-by-step explanation in the Eqora iOS app.

It can help with many handwritten problems when the writing is clear and the full question is visible. Messy, cropped, or low-contrast photos reduce quality.

No. Eqora is currently distributed only through Apple’s App Store for compatible iPhone and iPad devices.

Yes. After a solve, you can continue in the AI tutor chat, request another explanation, or create study tools such as quizzes and flashcards.

  • Does Eqora solve problems from a photo?
  • Does it work on handwritten homework?
  • Is Scan & Solve available on Android or the web?
  • Can I ask questions after the solution?
AI math tutor

AI math tutor

You can ask about homework problems, exam prep, definitions, worked examples, and follow-ups on a solution you already received—from basic arithmetic through advanced topics.

No. Eqora is an AI planning and tutoring assistant. It can make mistakes; check important steps and practice until you can explain the method yourself.

Yes. Scan a problem, then ask follow-up questions in the same tutoring flow.

Eqora is free to download with usage limits. Premium unlocks higher limits for AI explanations and photo solves. Current offers appear in the app before purchase.

  • What can I ask the Eqora AI tutor?
  • Is the AI tutor a human teacher?
  • Can I start from a photo and continue in chat?
  • Do I need Premium for unlimited tutoring?
Learn Math

Learn Math

Categories include Algebra, Functions, Geometry, Statistics, Number Systems, Trigonometry, and Calculus, with topic libraries under each.

No. Eqora supports learners from basics and middle school through high school and university-level review.

Yes. After studying a topic, you can use AI-generated quizzes and flashcards to check understanding.

No. It is a companion for explanation and practice. Follow your course materials and teacher guidance for assigned work.

  • Which subjects does Learn Math cover?
  • Is Learn Math only for high school?
  • Can I quiz myself after a lesson?
  • Does Learn Math replace my textbook?
Math tools

Math tools

Yes. Eqora includes calculator tools alongside converters for units, currency, and percentages.

Core tools are part of the app experience. AI message and photo limits may still apply to tutoring features; current details appear in the app.

Local calculations work in-app. Live currency rates require a network connection when the app fetches updated rates.

No. Calculator and converters sit beside Scan & Solve, the AI tutor, and Learn Math so Eqora works as a full homework helper.

  • Does Eqora include a scientific calculator?
  • Can I use the tools without Premium?
  • Are converters offline?
  • Is this only a calculator app?

지원 문의 전 확인

제한, 동의, 올바른 사용 방법도 확인하세요.

사용한 기능과 기대한 결과, 적절한 점검 방법을 정리하면 많은 문제를 더 쉽게 해결할 수 있습니다.

Scan & solve

Take a photo of any math problem and get step-by-step help

Students often need help with a printed worksheet, a notebook page, or a textbook exercise. Eqora’s Scan & Solve flow is designed for that moment: open the camera, capture the problem, and get a guided explanation instead of only a final number.

Use it when you are stuck mid-assignment, checking your work before class, or reviewing a problem set before a quiz.

The clearest results come from photos where the full problem is visible, the writing is sharp, and glare does not wash out the page. Hold the phone steady, fill the frame with the question, and avoid heavy shadows across the numbers.

Treat the answer as a learning aid. Double-check units, signs, and whether the prompt asked for exact form, simplified form, or a rounded value.

A strong study habit is to read every step, then explain the method in your own words. If a step is unclear, ask Eqora a follow-up or create a short quiz from the same topic.

Scan & Solve is most powerful when it helps you finish homework faster and remember the method for the next exam—not when it replaces your own practice.

  • Built for real homework, not just tidy typed equations
  • What makes a useful photo
  • From photo to understanding
  • Printed and handwritten math problems
  • Algebra, geometry, trigonometry, and calculus
Scan & solve
AI math tutor

Chat with a personal AI tutor for clear explanations

Homework help is rarely one message long. Eqora is built for follow-ups: “Why did we factor here?”, “Can you show a shorter method?”, or “Give me a similar practice problem.”

That conversational loop is what turns a solved exercise into lasting understanding—especially before quizzes and finals.

Eqora cannot sit your exam for you, see your teacher’s exact grading rubric, or guarantee every generated step is free of mistakes. Use it as a patient tutor: verify key results and practice until you can solve similar problems independently.

For graded work, follow your school’s academic integrity rules. The goal is to learn the method, not to submit unexplained answers.

Eqora processes the math questions you send so it can generate explanations. Review the in-app disclosures and the privacy policy for how chat and photo requests are handled.

Publisher Rocket Digital Limited states its privacy practices on rocketdigital.ai, including terms for AI processing used by the app.

  • A tutor that stays with the question
  • What the AI tutor cannot replace
  • Privacy and consent for AI chat
  • Step-by-step written explanations
  • Follow-up questions in the same chat
AI math tutor
Learn Math

Build concepts with a structured math topic library

Eqora’s Learn Math categories mirror how students actually move through school math: foundations first, then functions, geometry, statistics, trigonometry, and calculus.

Use the library when you want to prepare before class, fill a gap from last semester, or review a chapter before an exam—not only when a single homework line is stuck.

Looking up a final answer can finish tonight’s worksheet and still leave tomorrow’s test harder. Learn Math is there so you can rebuild the concept, then return to Scan & Solve or Tutor with better questions.

Combine a short lesson review with a few practice problems and a quiz artifact when you want durable progress.

Onboarding in Eqora asks for your math level and goal—finish homework faster, pass exams, understand concepts, or improve grades. Learn Math supports that journey across levels without forcing a single grade band.

Parents and teachers can also use the library as a shared vocabulary for what a student should practice next.

  • Topic libraries for real school progression
  • Learning beats answer-hunting
  • From basics to university-level review
  • Algebra and equation solving
  • Functions and graphs
Learn Math
Math tools

Calculator and converters beside your AI tutor

Not every question needs a full AI explanation. Sometimes you need a clean calculator, a unit conversion, or a percentage check while studying. Eqora keeps those tools next to Scan & Solve and the AI tutor.

That means fewer app switches during homework: photograph a problem, ask a question, then verify a calculation in Tools.

Use Tools for arithmetic evaluation, unit changes, and quick checks. Use the AI tutor when you need a method, a worked example, or an explanation of why a step is valid.

Graphs and richer study artifacts are available from the tutoring flow when a visual or practice set helps more than a keypad.

Eqora’s product idea is simple: one iOS app for scanning problems, chatting for understanding, learning topics, and handling everyday calculations.

Students preparing for exams can move between those modes without losing the thread of a study session.

  • Everyday math utilities in one place
  • When to use tools vs the tutor
  • A complete homework companion
  • Standard and scientific calculator
  • Unit converter
Math tools

알아두면 좋은 점

고객 지원 자주 묻는 질문

구입한 기능이 보이지 않으면 어떻게 하나요?

구입할 때 사용한 것과 같은 Apple ID인지 확인하고 앱을 다시 시작한 뒤 구입 항목 복원을 선택하세요. Apple에서 받은 영수증도 확인할 수 있습니다.

사진을 선택할 수 없는 이유는 무엇인가요?

iPhone 또는 iPad 설정에서 Eqora의 사진 접근 권한을 확인하세요. 접근 범위를 변경한 뒤 앱을 다시 시작하세요.

결과가 부자연스러우면 어떻게 하나요?

머리 전체가 보이고 조명이 고르며 필터가 없는 다른 정면 사진을 사용하세요. 같은 헤어스타일을 다시 생성하기 전에 입력 사진을 개선하는 것이 좋습니다.

사진 처리 동의를 철회할 수 있나요?

네. 설정 → AI 처리(AI Processing)에서 향후 사진 처리 또는 AI 채팅 동의를 각각 철회할 수 있습니다.

계정을 삭제하려면 어떻게 해야 하나요?

Eqora에서 설정을 열고 계정 메뉴에서 계정 삭제를 선택하세요. 앱에 접근할 수 없다면 Rocket Digital 문의 양식에서 Eqora 관련 요청임을 밝혀 주세요.

도움이 더 필요한가요?

Rocket Digital Limited에 문의하세요.

앱 이름, 기기 모델, iOS 버전, 앱 버전과 문제 상황을 간단히 적어 주세요. 승인된 지원 채널에서 별도로 요청하지 않는 한 개인 셀카, 비밀번호 또는 결제 정보를 보내지 마세요.

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