Eqora サポート

困ったときに、順番に確認できるサポート。

写真、AI 処理、生成結果、購入、アカウントについて、よくある問題の確認方法をまとめています。

ダウンロードはこちらApp Store
Free download
スマートフォンで Eqora を確認する女性

AI プレビューが生成されない

写真、通信、AI 処理への同意、一時的なサービス障害、購入状態のいずれかが原因になる場合があります。一度に一つずつ確認してください。

Wi-Fi とモバイル通信を切り替え、アプリを再起動し、AI 処理への同意が有効か確認します。短時間に多数のリクエストを送った場合は、少し待ってから再試行してください。

  • 別の鮮明な写真を試す
  • 通信を確認する
  • AI 処理への同意を確認する
  • アプリを最新版にする

写真とプライバシーの設定

写真を選べない場合は、端末の設定で Eqora が写真ライブラリへアクセスできるか確認します。「選択した写真のみ」を使う場合は、必要な写真を許可対象へ追加してください。

処理への同意を撤回すると、今後の AI リクエストで写真をアップロードできなくなります。詳しい取り扱いはプライバシーポリシーをご確認ください。

購入とサブスクリプション

App Store の購入は Apple が処理します。請求、返金、サブスクリプションの管理は Apple ID の購入履歴とサブスクリプション設定で確認できます。

購入済み機能が表示されない場合は、同じ Apple ID でログインし、アプリ内の購入復元をお試しください。

問い合わせる前に用意する情報

問題の説明、発生した画面、端末モデル、iOS バージョン、アプリのバージョン、試した手順をまとめると確認が早くなります。

パスワード、支払いカード情報、Apple ID の認証情報は送らないでください。

機能別の確認事項

よくある疑問を、使う機能ごとに確認する。

生成結果、保存、端末、利用条件について、各機能の回答をまとめて確認できます。

Scan & solve

Scan & solve

Yes. Scan & Solve lets you photograph a math problem and receive a step-by-step explanation in the Eqora iOS app.

It can help with many handwritten problems when the writing is clear and the full question is visible. Messy, cropped, or low-contrast photos reduce quality.

No. Eqora is currently distributed only through Apple’s App Store for compatible iPhone and iPad devices.

Yes. After a solve, you can continue in the AI tutor chat, request another explanation, or create study tools such as quizzes and flashcards.

  • Does Eqora solve problems from a photo?
  • Does it work on handwritten homework?
  • Is Scan & Solve available on Android or the web?
  • Can I ask questions after the solution?
AI math tutor

AI math tutor

You can ask about homework problems, exam prep, definitions, worked examples, and follow-ups on a solution you already received—from basic arithmetic through advanced topics.

No. Eqora is an AI planning and tutoring assistant. It can make mistakes; check important steps and practice until you can explain the method yourself.

Yes. Scan a problem, then ask follow-up questions in the same tutoring flow.

Eqora is free to download with usage limits. Premium unlocks higher limits for AI explanations and photo solves. Current offers appear in the app before purchase.

  • What can I ask the Eqora AI tutor?
  • Is the AI tutor a human teacher?
  • Can I start from a photo and continue in chat?
  • Do I need Premium for unlimited tutoring?
Learn Math

Learn Math

Categories include Algebra, Functions, Geometry, Statistics, Number Systems, Trigonometry, and Calculus, with topic libraries under each.

No. Eqora supports learners from basics and middle school through high school and university-level review.

Yes. After studying a topic, you can use AI-generated quizzes and flashcards to check understanding.

No. It is a companion for explanation and practice. Follow your course materials and teacher guidance for assigned work.

  • Which subjects does Learn Math cover?
  • Is Learn Math only for high school?
  • Can I quiz myself after a lesson?
  • Does Learn Math replace my textbook?
Math tools

Math tools

Yes. Eqora includes calculator tools alongside converters for units, currency, and percentages.

Core tools are part of the app experience. AI message and photo limits may still apply to tutoring features; current details appear in the app.

Local calculations work in-app. Live currency rates require a network connection when the app fetches updated rates.

No. Calculator and converters sit beside Scan & Solve, the AI tutor, and Learn Math so Eqora works as a full homework helper.

  • Does Eqora include a scientific calculator?
  • Can I use the tools without Premium?
  • Are converters offline?
  • Is this only a calculator app?

問い合わせる前に

制限、同意、適切な使い方も確認する。

利用中の機能、期待した結果、適切な確認方法を整理すると、多くの疑問を解決しやすくなります。

Scan & solve

Take a photo of any math problem and get step-by-step help

Students often need help with a printed worksheet, a notebook page, or a textbook exercise. Eqora’s Scan & Solve flow is designed for that moment: open the camera, capture the problem, and get a guided explanation instead of only a final number.

Use it when you are stuck mid-assignment, checking your work before class, or reviewing a problem set before a quiz.

The clearest results come from photos where the full problem is visible, the writing is sharp, and glare does not wash out the page. Hold the phone steady, fill the frame with the question, and avoid heavy shadows across the numbers.

Treat the answer as a learning aid. Double-check units, signs, and whether the prompt asked for exact form, simplified form, or a rounded value.

A strong study habit is to read every step, then explain the method in your own words. If a step is unclear, ask Eqora a follow-up or create a short quiz from the same topic.

Scan & Solve is most powerful when it helps you finish homework faster and remember the method for the next exam—not when it replaces your own practice.

  • Built for real homework, not just tidy typed equations
  • What makes a useful photo
  • From photo to understanding
  • Printed and handwritten math problems
  • Algebra, geometry, trigonometry, and calculus
Scan & solve
AI math tutor

Chat with a personal AI tutor for clear explanations

Homework help is rarely one message long. Eqora is built for follow-ups: “Why did we factor here?”, “Can you show a shorter method?”, or “Give me a similar practice problem.”

That conversational loop is what turns a solved exercise into lasting understanding—especially before quizzes and finals.

Eqora cannot sit your exam for you, see your teacher’s exact grading rubric, or guarantee every generated step is free of mistakes. Use it as a patient tutor: verify key results and practice until you can solve similar problems independently.

For graded work, follow your school’s academic integrity rules. The goal is to learn the method, not to submit unexplained answers.

Eqora processes the math questions you send so it can generate explanations. Review the in-app disclosures and the privacy policy for how chat and photo requests are handled.

Publisher Rocket Digital Limited states its privacy practices on rocketdigital.ai, including terms for AI processing used by the app.

  • A tutor that stays with the question
  • What the AI tutor cannot replace
  • Privacy and consent for AI chat
  • Step-by-step written explanations
  • Follow-up questions in the same chat
AI math tutor
Learn Math

Build concepts with a structured math topic library

Eqora’s Learn Math categories mirror how students actually move through school math: foundations first, then functions, geometry, statistics, trigonometry, and calculus.

Use the library when you want to prepare before class, fill a gap from last semester, or review a chapter before an exam—not only when a single homework line is stuck.

Looking up a final answer can finish tonight’s worksheet and still leave tomorrow’s test harder. Learn Math is there so you can rebuild the concept, then return to Scan & Solve or Tutor with better questions.

Combine a short lesson review with a few practice problems and a quiz artifact when you want durable progress.

Onboarding in Eqora asks for your math level and goal—finish homework faster, pass exams, understand concepts, or improve grades. Learn Math supports that journey across levels without forcing a single grade band.

Parents and teachers can also use the library as a shared vocabulary for what a student should practice next.

  • Topic libraries for real school progression
  • Learning beats answer-hunting
  • From basics to university-level review
  • Algebra and equation solving
  • Functions and graphs
Learn Math
Math tools

Calculator and converters beside your AI tutor

Not every question needs a full AI explanation. Sometimes you need a clean calculator, a unit conversion, or a percentage check while studying. Eqora keeps those tools next to Scan & Solve and the AI tutor.

That means fewer app switches during homework: photograph a problem, ask a question, then verify a calculation in Tools.

Use Tools for arithmetic evaluation, unit changes, and quick checks. Use the AI tutor when you need a method, a worked example, or an explanation of why a step is valid.

Graphs and richer study artifacts are available from the tutoring flow when a visual or practice set helps more than a keypad.

Eqora’s product idea is simple: one iOS app for scanning problems, chatting for understanding, learning topics, and handling everyday calculations.

Students preparing for exams can move between those modes without losing the thread of a study session.

  • Everyday math utilities in one place
  • When to use tools vs the tutor
  • A complete homework companion
  • Standard and scientific calculator
  • Unit converter
Math tools

知っておきたいこと

サポートのよくある質問

購入内容が反映されない場合は?

購入時と同じ Apple ID を使っていることを確認し、アプリを再起動して購入の復元をお試しください。Apple のレシートも確認してください。

写真を選べない場合は?

iPhone または iPad の「設定」で Eqora の写真アクセスを確認してください。アクセス範囲を変更した後はアプリを再起動します。

生成結果が不自然な場合は?

正面を向き、頭全体が写り、光が均一で、フィルターを使っていない写真に変更してください。同じ髪型を繰り返す前に元の写真を整えることをおすすめします。

写真処理への同意を撤回できますか?

はい。「設定 → AI 処理(AI Processing)」で今後の写真処理または AI チャットへの同意を個別に撤回できます。

次の髪型を、想像だけで決めない

自分に似合う髪型を試してみませんか?

鮮明な自撮り写真でヘアスタイルを試し、美容室で相談したい候補を保存できます。

ダウンロードはこちらApp Store
Free download