The photo result looks wrong
- Include the complete problem and instruction.
- Use sharp focus and even light.
- Crop away unrelated exercises.
- Check signs, fractions, exponents, and units.
- Retake before repeating the request.
Eqora help center
Fix the issue. Get back to the math.
Start with the quick checks below for problem photos, AI responses, accounts, and Premium. If the issue continues, send Rocket Digital a short report with the exact point where the flow stopped.
- Free download
- iPhone & iPad
- iOS 15.6+
AI tutorExplain any step
Built for learning
Current releaseVersion 1.0
DevicesiPhone & iPad
Minimum systemiOS 15.6
DistributionApple App Store
Choose the issue
Try the shortest useful fix first.
Change one condition at a time, retry once, and note what happened. That keeps troubleshooting fast and makes a support request much easier to understand.
The answer failed or feels unclear
- Confirm the interpreted question is correct.
- Ask about one unclear step at a time.
- Check your connection and reopen Eqora.
- Retry the request once.
- Review any limit message in the app.
A purchase is missing
- Use the Apple Account that made the purchase.
- Open Eqora’s Premium management area.
- Choose Restore Purchases.
- Manage renewals in Apple subscription settings.
Current pricing, trials, billing periods, and eligibility are shown before purchase in the app.
You need control of your account or data
Use the account settings in Eqora for available account actions. For an access, correction, deletion, or privacy request, contact Rocket Digital and identify the product as Eqora.
Diagnose from the beginning
Separate an input problem from an explanation problem.
If the equation, signs, or instructions were read incorrectly, retake the photo first. If the input is correct but one step feels unclear, keep the same problem and ask a focused follow-up. That single distinction prevents a lot of repeated frustration.
- Compare the captured problem with the original page
- Retake only when notation or context is missing
- Ask a follow-up when the reasoning—not the input—is unclear
Before you contact support
Send a report that can be acted on.
A precise report is usually more useful than a long one. Include the context, the last successful step, and the exact behavior after one controlled retry.
Name the setup
Eqora version, device model, iOS version, and the feature involved.
Describe the path
What you tapped, the last successful screen, and where the expected flow stopped.
Quote what appeared
Include the exact visible message or a safe screenshot with private information removed.
Change one condition
State what you changed and whether the result was the same or different.
Keep your report safe. Never send passwords, one-time codes, payment credentials, or private student information. Do not attach a personal homework photo unless an approved support channel specifically requests it.
Fast checks
Three small things worth trying once.
Use a stable connection
AI and photo requests need internet access. Switch networks only once so the result remains easy to compare.
Read the in-app message
Usage limits, billing state, or temporary request failures may already be explained on screen.
Verify before resubmitting
For scan issues, improve the input first instead of sending the same unreadable photo repeatedly.
Good to know
Common support questions.
Help with scans, AI requests, purchases, accounts, and availability.
Why did Eqora misread my math problem?
Retake the photo with the full question visible, sharp focus, even light, and no glare. Crop to one exercise and check fractions, exponents, operation signs, and handwritten symbols.
Why did an AI request fail?
Check your internet connection, reopen Eqora, and retry once. A current usage limit or a temporary service issue may also stop a request; review any message shown in the app.
How do I restore Premium?
Open the Premium area in Eqora and choose Restore Purchases while signed into the same Apple Account that completed the original purchase.
How do I manage or cancel a subscription?
Apple handles Eqora billing. Open Settings on your device, tap your Apple Account, then Subscriptions to manage the current plan.
How do I delete my Eqora account?
Open Eqora Settings, go to the account area, and choose the delete-account option. If you cannot access the app, contact Rocket Digital and name Eqora in your request.
Where can I download Eqora?
Eqora is available on Apple’s App Store for compatible iPhone and iPad devices running iOS 15.6 or later.
Still need help?
Contact Rocket Digital Limited.
Include Eqora in the subject or message, plus your device, iOS version, the feature involved, and the exact behavior you saw.