Eqora Privacy Policy

1. Data we collect and how we collect it

Photos and AI tutoring inputs

We collect a photo only when you choose one from your photo library or take one with the camera and then expressly agree to send it for AI processing. A photo may show a math problem from a worksheet, textbook, notebook, or screen, including handwritten or printed expressions.

We also collect the math question text you submit, crop or selection details needed to focus on a problem, and the technical instructions required to generate a step-by-step explanation.

Eqora may interpret mathematical content in the selected photo or message to generate tutoring help for the feature you request. Eqora does not use photos to identify you, authenticate you, or create a facial-recognition or Face ID template.

AI tutor chat

When you use the AI tutor, we collect the message you submit, relevant previous messages included to maintain the conversation, and study context such as the selected problem. This content is collected only after you expressly agree to send AI tutor messages.

Account and authentication data

Eqora creates an anonymous service identifier when the app starts so that it can enforce usage limits and provide core functionality. If you choose to sign in with Apple, Google, or email, we receive the account identifier and profile information made available by that sign-in method, which may include your name and email address.

Purchases and subscription status

Apple processes App Store payments. RevenueCat, Inc. processes an app user identifier, product and entitlement information, purchase status, and transaction information so that Eqora can provide and restore premium features. We do not receive or store your payment-card number.

Technical and usage data

Our systems automatically process service identifiers, premium status, feature usage counters, request timestamps, app and device information, IP address, and limited diagnostic logs. We use this data to operate the service, prevent abuse, enforce feature limits, diagnose failures, and maintain security.

Eqora does not use third-party advertising SDKs and does not sell personal data or use it for cross-app tracking.

2. How we use the data

We use the data described above only to:

• Upload and process the photo or message you expressly submit
• Generate requested math solutions, explanations, and study analysis results
• Provide AI tutor chat and follow-up explanations
• Display, save locally, and export the result you request
• Authenticate accounts, provide subscriptions, and restore purchases
• Enforce service limits, secure the service, prevent abuse, and troubleshoot failures
• Comply with law and enforce our terms

Eqora does not use submitted photos, AI chat content, or generated results to train Eqora models. We do not permit our AI processors to use Eqora inputs to train models for their own or another customer's benefit.

3. Third parties that receive data

We share data only as needed to provide the feature you request:

• Cloud infrastructure providers: receive photos for temporary secure storage as well as service identifiers, account information, request payloads, usage counters, and subscription status needed to operate account, storage, and processing features.
• AI processing providers: receive a submitted photo through a temporary cloud URL and the relevant analysis or transformation instructions when you request a photo analysis, math solution, or study artifact. They may also receive an AI tutor message, relevant chat history, and math context when you request a reply.
• RevenueCat, Inc.: receives an app user identifier and purchase, subscription, and entitlement information to provide and restore premium access. RevenueCat does not receive Eqora homework photos or AI tutor messages.
• Apple Inc. and Google LLC: receive information when you choose their account sign-in or app-store payment services, subject to their own privacy policies.

Each service provider is required by its data-processing terms and our instructions to use Eqora personal data only to provide the contracted service, protect it with the same or equivalent safeguards, keep it confidential, and delete or return it as required.

We do not authorize any provider to sell Eqora personal data, use it for advertising, or use it to train models for other customers.

4. Consent before AI processing

Before Eqora sends a homework photo or AI tutor message, the app displays a separate disclosure that states:

• Exactly what data will be sent
• The company or companies receiving it
• The purpose of the transfer

Nothing is sent for that AI feature unless you tap the affirmative “Agree” button. Choosing “Don't Send”, closing the flow, or using the back action does not grant permission.

Photo and chat permissions are separate. You can withdraw either permission at any time under Settings → AI Processing. Withdrawal blocks future transfers but cannot undo processing that you previously requested.

5. Storage and retention

• Photos and generated processing images stored temporarily in secure cloud storage are scheduled for automatic deletion after no more than 12 hours.
• Chat history, generated study artifacts, and related local presentation data may be kept on your device unless a feature clearly tells you otherwise. Local content remains until you delete it, clear the app data, or uninstall the app.
• Account identifiers, subscription status, and usage records are kept while needed to operate your account and service limits, and are deleted or anonymized after account deletion except where law, security, fraud prevention, or financial recordkeeping requires longer.
• AI processors may retain limited request data for the shortest period permitted by applicable business/API terms for safety, abuse monitoring, and legal compliance. They may not use Eqora Muse inputs for model training or advertising.

6. Security and international transfers

Eqora transmits data over encrypted HTTPS/TLS connections and uses access controls intended to limit data to authorized systems and personnel. Our processors may handle data in countries other than your own. Where required, we use contractual and legal safeguards for international transfers.

7. Your choices and rights

You can decline AI processing and continue using features that do not require the transfer. You can withdraw AI permissions in the app, delete locally saved content, and delete your account in the account settings.

Depending on where you live, you may also request access, correction, deletion, restriction, portability, or objection and may complain to your data-protection authority.

To make a privacy request, use the Rocket Digital contact form and identify Eqora in your request.

8. Children

Eqora is not directed to children under 13, and we do not knowingly collect personal data from a child under 13. If you believe a child has provided data, contact us so that we can delete it.

9. Changes

We may update this policy when the app, processors, or legal requirements change. If a change affects the data, recipient, or purpose covered by an AI permission, Eqora will ask for permission again before the next transfer.